FAQ

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**1. What are the operating hours of the 24/7 gym facility?**
   Our gym is open 24 hours a day, 7 days a week, allowing you to work out at any time that suits your schedule.

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**2. How do I access the gym outside regular staffed hours?**
   Members are provided with a secure access key or card that allows entry at any time, even during non-staffed hours.

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**3. Are there any restrictions on equipment use during off-peak hours?**
   No, all gym equipment is available for use 24/7, giving you the flexibility to choose your preferred workout time and routine.

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**4. Is the gym staffed at all times?**
   While our gym is accessible 24/7, staffed hours for assistance, tours, and inquiries  are Monday to Friday 1 to 6pm.

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**5. How do I sign up for a membership?**
   You can sign up for a membership online through our website or visit the gym during staffed hours for assistance in person.

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**6. Can I freeze  my membership at any time?**
   Yes, we offer flexible membership options that allow you to freeze  your membership with reasonable notice. Check our membership policies or contact our staff for details.

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**7. Is there parking available at the gym?**
   Yes, we provide ample parking space for our members, ensuring a convenient and hassle-free experience.

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**8. What amenities does the gym offer?**
   Our facility includes a variety of amenities, such as cardio and strength-training equipment,  changing rooms. 

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**9. Can I bring a guest to the gym?**
   Guest policies may vary, so it's advisable to check with our staff for the specific guidelines regarding bringing guests to the facility.

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**10. How do I report equipment issues or facility concerns?**
    You can report any equipment issues or facility concerns to our staff during staffed hours.

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**11. Is personal training available, and how can I sign up?**
    Yes, we offer personal training services. Please inquire at the front desk or check our website for details on available trainers and packages.

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**12. Are there age restrictions for gym membership?**
    Membership eligibility may vary, so please check with our staff for specific age requirements and policies.

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**13. Is there Wi-Fi available in the gym?**
   Yes, complimentary Wi-Fi is provided for our members, allowing you to stay connected while you work out.

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**14. What security measures are in place during non-staffed hours?**
   Our facility is equipped with 24/7 surveillance cameras and a secure access system to ensure the safety and security of our members.

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**15. Can I access the gym on holidays?**
   Yes, the gym remains open 24/7, including holidays, so you can maintain your fitness routine year-round.

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**16. Are there group fitness classes offered during non-staffed hours?**
   not for now,

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**17. How often are the gym facilities cleaned and sanitized?**
   We prioritize cleanliness and hygiene. Our gym is regularly cleaned, and high-touch surfaces are sanitized frequently to maintain a healthy and safe environment.

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**18. Can I transfer my membership to another location?**
   Membership transfer options may be available. Please speak to our staff for information on transferring your membership to another branch, if applicable.

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**19. What happens if I forget my access key or card?**
   In case you forget your access key or card, please contact our emergency support line 647-821-4541 for assistance.

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**20. Are there any penalties for late-night noise during workouts?**
   We encourage all members to be mindful of others during late-night workouts. Excessive noise complaints may result in warnings or, if necessary, membership reviews.

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**21. Can I use the gym address for mail or package deliveries?**
   The gym address is for gym-related purposes only. We do not accept mail or packages on behalf of our members.

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**22. Are there any extra fees for using specific equipment or services?**
   Basic equipment usage is included in your membership. Additional fees may apply for specialized classes, personal training, or other premium services. Check our pricing details for more information.

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**23. Can I bring my own personal trainer to the gym?**
   Outside trainers are subject to our policies. Please contact the gym management for approval and to discuss any necessary arrangements.

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**24. Is there a lost and found at the gym?**
   Yes, we have a lost and found area. If you've misplaced any items, please check with the front desk for assistance.

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