FAQ

FAQ

**1. What are the operating hours of the 24/7 gym facility?**
Our gym is open 24 hours a day, 7 days a week, allowing you to work out at any time that suits your schedule.

**2. How do I access the gym outside regular staffed hours?**
Members are provided with a secure access key or card that allows entry at any time, even during non-staffed hours.

**3. Are there any restrictions on equipment use during off-peak hours?**
No, all gym equipment is available for use 24/7, giving you the flexibility to choose your preferred workout time and routine.

**4. Is the gym staffed at all times?**
While our gym is accessible 24/7, staffed hours for assistance, tours, and inquiries are Monday to Friday 1 to 6pm.

**5. How do I sign up for a membership?**
You can sign up for a membership online through our website or visit the gym during staffed hours for assistance in person.

**6. Can I freeze my membership at any time?**
Yes, we offer flexible membership options that allow you to freeze your membership with reasonable notice. Check our membership policies or contact our staff for details.

**7. Is there parking available at the gym?**
Yes, we provide ample parking space for our members, ensuring a convenient and hassle-free experience.

**8. What amenities does the gym offer?**
Our facility includes a variety of amenities, such as cardio and strength-training equipment, changing rooms.

**9. Can I bring a guest to the gym?**
Guest policies may vary, so it's advisable to check with our staff for the specific guidelines regarding bringing guests to the facility.

**10. How do I report equipment issues or facility concerns?**
You can report any equipment issues or facility concerns to our staff during staffed hours.

**11. Is personal training available, and how can I sign up?**
Yes, we offer personal training services. Please inquire at the front desk or check our website for details on available trainers and packages.

**12. Are there age restrictions for gym membership?**
Membership eligibility may vary, so please check with our staff for specific age requirements and policies.

**13. Is there Wi-Fi available in the gym?**
Yes, complimentary Wi-Fi is provided for our members, allowing you to stay connected while you work out.

**14. What security measures are in place during non-staffed hours?**
Our facility is equipped with 24/7 surveillance cameras and a secure access system to ensure the safety and security of our members.

**15. Can I access the gym on holidays?**
Yes, the gym remains open 24/7, including holidays, so you can maintain your fitness routine year-round.

**16. Are there group fitness classes offered during non-staffed hours?**
not for now,

**17. How often are the gym facilities cleaned and sanitized?**
We prioritize cleanliness and hygiene. Our gym is regularly cleaned, and high-touch surfaces are sanitized frequently to maintain a healthy and safe environment.

**18. Can I transfer my membership to another location?**
Membership transfer options may be available. Please speak to our staff for information on transferring your membership to another branch, if applicable.

**19. What happens if I forget my access key or card?**
In case you forget your access key or card, please contact our emergency support line 647-821-4541 for assistance.

**20. Are there any penalties for late-night noise during workouts?**
We encourage all members to be mindful of others during late-night workouts. Excessive noise complaints may result in warnings or, if necessary, membership reviews.

**21. Can I use the gym address for mail or package deliveries?**
The gym address is for gym-related purposes only. We do not accept mail or packages on behalf of our members.

**22. Are there any extra fees for using specific equipment or services?**
Basic equipment usage is included in your membership. Additional fees may apply for specialized classes, personal training, or other premium services. Check our pricing details for more information.

**23. Can I bring my own personal trainer to the gym?**
Outside trainers are subject to our policies. Please contact the gym management for approval and to discuss any necessary arrangements.

**24. Is there a lost and found at the gym?**
Yes, we have a lost and found area. If you've misplaced any items, please check with the front desk for assistance.